FAQ
Frequently Asked Questions
Questions and answers
How to become as our partner?
Please contact us via email gf_cs@granful.com, we would return the inquiry for you shortly.
How to login after the account is activated?
You can login via email address and password we provided.
How to prepaid shipping rate?
You can transfer the prepaid shipping rate to appointed bank account. Then, you can upload the bank slip into the system and fill up the amount, date and wait us to confirm your transfer.
How to check my financial management?
In our one-stop-logistic system, the deposit voucher and account balance can be checked on “My Deposit“.
How to track my shipment?
In our one-stop-logistic system, the shipment live location can be checked on “Shipment Tracking“.
What kind of products cannot be shipping?
The prohibition products is different in every country, please read Prohibition List for more details or email to cs@granful.com to inquire.